Last Updated: December 1, 2023
At Century Sport Shop, we stand behind our combat sports equipment and fitness gear with the same dedication you bring to your training. If you’re not completely satisfied with your purchase, we’re here to help.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your equipment meets your training standards.
Return Conditions
To be eligible for a return or exchange, your item must be:
- In original, unused condition with all tags attached
- In original packaging with all protective materials intact
- Accompanied by the original receipt or proof of purchase
- Free from any signs of wear, damage, or alteration
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- Protective Gear (mouthguards, groin protection, headgear)
- Grappling equipment that has been in direct skin contact
- Gloves & Wraps that show any signs of use
- Opened hygiene-sensitive products
- Custom or personalized equipment
Return Process
Follow these steps to initiate your return or exchange:
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order
- Provide Details: Include your order number, the items you wish to return, and the reason for return
- Receive Authorization: We’ll send you a Return Authorization Number and shipping instructions
- Package Your Items: Securely pack the items in their original packaging
- Ship to Us: Send the package to our facility at:
Century Sport Shop
202 Winston Road
Pasadena, US 21122
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise. We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Timeline & Method
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Credit Card/PayPal: 5-10 business days to appear on your statement
- Bank Transfers: 1-2 business days after processing
Exchange Process
For exchanges (size, color, or different product):
- Follow the same return process outlined above
- Clearly state in your email that you’re requesting an exchange
- Specify the replacement item you prefer
- We’ll ship your new item once we process your return
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost and provide a prepaid return label for the defective item.
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Century Sport Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Items to Return/Exchange: [List items with quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Action: [Refund / Exchange for (specific item)]
I confirm that the items are in original condition with all tags and packaging intact.
Thank you,
[Your Full Name]
[Your Phone Number]
Need Help?
Our support team is ready to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: 202 Winston Road, Pasadena, US 21122
We’re committed to ensuring your complete satisfaction with every piece of combat sports equipment and fitness gear you purchase from us.
Train hard, fight easy.
– The Century Sport Shop Team